[eresources] Libby and OverDrive Changes to Suspension of Holds

[Heather Hilton]

Sorry for any cross-posting. Update from OverDrive about changes to their hold screens and suspension of holds.

Libby and OverDrive library websites
Today, Libby and OverDrive library websites have simplified how hold suspensions work. Now, users no longer select an end date for a hold suspension. Instead, a user will manually unsuspend a hold when they're ready for it.
In Libby, users with existing holds will see a notice letting them know about this change on their Holds screen. Users who don't have holds will see the updated behavior if they choose to suspend a hold in the future. OverDrive library websites will not show a notice like this; users will simply see the updated behavior.
Additionally:

  *   If a user misses their hold on its first delivery, it'll be suspended until they unsuspend it. It no longer unsuspends automatically after 7 days.
  *   Holds will be canceled if they're suspended for 365 days in a row.
  *   The term "Deliver Later" has been replaced by "Suspend." Now, any time you want to delay getting a hold - before or after it's delivered - you'll suspend it.
Libby Help and OverDrive Help have been updated to reflect these changes.

[https://image.e.overdrive.com/lib/fe5815707c610c797c17/m/1/387c19d8-93ff-46b1-b027-7593eaeeb8bc.png]<https://click.e.overdrive.com/?qs=21160f5a1a5eaf41245249940f1a3c7208325ee0b3419523e60da7ad4c6d42603e486db3884b7e846dfd1f4cdbcffd2e31d690af919db3ad>
[https://image.e.overdrive.com/lib/fe5815707c610c797c17/m/1/1e6c204b-1909-4ea5-96e6-708334a750aa.png]<https://click.e.overdrive.com/?qs=21160f5a1a5eaf414f12bf15abcdb0388021d70d9b331e02ca7abd828e7db3fe6ade58af58994be2af1ee2a41062d63d90843fb1dce8bd16>


Heather Hilton (She/Her/Hers)
Electronic Resources Librarian
Suffolk Cooperative Library System

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