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<p class="MsoNormal">Sorry for any cross-posting. Update from OverDrive about changes to their hold screens and suspension of holds.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="line-height:19.5pt;mso-line-height-rule:exactly"><b>Libby and OverDrive library websites</b><br>
Today, Libby and OverDrive library websites have simplified how hold suspensions work. Now, users no longer select an end date for a hold suspension. Instead, a user will manually unsuspend a hold when they’re ready for it.
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<p class="MsoNormal" style="line-height:19.5pt;mso-line-height-rule:exactly">In Libby, users with existing holds will see a notice letting them know about this change on their
<b>Holds</b> screen. Users who don’t have holds will see the updated behavior if they choose to suspend a hold in the future. OverDrive library websites will not show a notice like this; users will simply see the updated behavior.
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<p class="MsoNormal" style="line-height:19.5pt;mso-line-height-rule:exactly">Additionally:
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If a user misses their hold on its first delivery, it’ll be suspended until they unsuspend it. It no longer unsuspends automatically after 7 days.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:19.5pt;mso-line-height-rule:exactly;mso-list:l0 level1 lfo1">
Holds will be canceled if they’re suspended for 365 days in a row.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:19.5pt;mso-line-height-rule:exactly;mso-list:l0 level1 lfo1">
The term "Deliver Later" has been replaced by "Suspend." Now, any time you want to delay getting a hold – before or after it’s delivered – you’ll suspend it.<o:p></o:p></li></ul>
<p class="MsoNormal" style="line-height:19.5pt;mso-line-height-rule:exactly">Libby Help and OverDrive Help have been updated to reflect these changes.
<o:p></o:p></p>
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<p class="MsoNormal"><a href="https://click.e.overdrive.com/?qs=21160f5a1a5eaf41245249940f1a3c7208325ee0b3419523e60da7ad4c6d42603e486db3884b7e846dfd1f4cdbcffd2e31d690af919db3ad" target="_blank"><span style="color:windowtext;text-decoration:none"><img border="0" width="255" style="width:2.6562in" id="_x0000_i1025" src="https://image.e.overdrive.com/lib/fe5815707c610c797c17/m/1/387c19d8-93ff-46b1-b027-7593eaeeb8bc.png"></span></a><o:p></o:p></p>
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<p class="MsoNormal"><a href="https://click.e.overdrive.com/?qs=21160f5a1a5eaf414f12bf15abcdb0388021d70d9b331e02ca7abd828e7db3fe6ade58af58994be2af1ee2a41062d63d90843fb1dce8bd16" target="_blank"><span style="color:windowtext;text-decoration:none"><img border="0" width="255" style="width:2.6562in" id="_x0000_i1026" src="https://image.e.overdrive.com/lib/fe5815707c610c797c17/m/1/1e6c204b-1909-4ea5-96e6-708334a750aa.png"></span></a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:black">Heather Hilton (She/Her/Hers)<br>
Electronic Resources Librarian<br>
Suffolk Cooperative Library System<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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