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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif">Hi John,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif">At Half Hollow Hills we do what we call “Tech Tuesday”. Just about every Tuesday morning from 10am – 1pm we do basic help, first come first serve. Topics vary from how to use
various functions on your cell phone, laptop, iPad, etc. to using email, text messaging, downloading books, backing up your files to USB drives or the cloud, explaining what the cloud is. It is all very basic stuff, no repairs, or setups of new equipment
(we’ve been asked). We try to limit these to 30-minute sessions. If this time slot doesn’t work for the patron then we treat is on a case by case basis with an appointment.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif">Regards, <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><b><i><span style="font-size:14.0pt;font-family:"Times New Roman",serif;color:black;border:none windowtext 1.0pt;padding:0in">Vincent Mangogna</span></i></b><b><i><span style="font-size:14.0pt;font-family:inherit;color:black;border:none windowtext 1.0pt;padding:0in"> </span></i></b><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><i><span style="font-family:"Times New Roman",serif;color:black;border:none windowtext 1.0pt;padding:0in">Network & Systems Administrator</span></i><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><i><span style="font-family:"Times New Roman",serif;color:black;border:none windowtext 1.0pt;padding:0in">Half Hollow Hills Community Library </span></i><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><i><span style="font-family:"Times New Roman",serif;color:black;border:none windowtext 1.0pt;padding:0in">55 Vanderbilt Parkway</span></i><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><i><span style="color:black;border:none windowtext 1.0pt;padding:0in">Dix Hills, NY 11746</span></i><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif"> </span><span style="font-size:12.0pt;font-family:"Aptos",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> scla <scla-bounces@lists.suffolknet.org> <b>On Behalf Of
</b>John Varrone via scla<br>
<b>Sent:</b> Thursday, July 9, 2026 3:39 PM<br>
<b>To:</b> scla@lists.suffolknet.org<br>
<b>Cc:</b> John Varrone <john@commackpubliclibrary.org><br>
<b>Subject:</b> [SCLA] One-on-One Tech Help<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif">I’m implementing a One-on-One Tech Help for the library. If you offer one-on-one tech help, do you limit what you will cover during the session?
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif">Can anyone share some sample guidelines for appointment limitations? Specifically, topics covered, types of devices supported, patron expectations (such as bringing passwords,
power cords, and accessories),<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif">limitations (such as not providing device repairs), and liability for patron equipment.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif">John N. Varrone
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif">Reference Librarian
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif">Commack Public Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif">18 Hauppauge Road<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif">Commack, NY 11725<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif">631.499.0888<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif"><a href="mailto:john@commackpubliclibrary.org">john@commackpubliclibrary.org</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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