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</o:shapelayout></xml><![endif]--></head><body bgcolor="#FAFAFA" lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#002060'>Dear Colleagues,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#002060'>Overdrive is experiencing some lingering service issues this morning stemming from an outage that occurred overnight. Updates can be found at <a href="https://status.overdrive.com/">https://status.overdrive.com/</a>. Please send any questions to <a href="mailto:help@suffolknet.org">help@suffolknet.org</a>.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#002060'>--Ellen<o:p></o:p></span></p><p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> noreply=statuspage.io@notifications.statuspage.io <noreply=statuspage.io@notifications.statuspage.io> <b>On Behalf Of </b>noreply@statuspage.io<br><b>Sent:</b> Wednesday, October 5, 2022 9:17 AM<br><b>To:</b> ellen@suffolknet.org<br><b>Subject:</b> OverDrive Incident - OverDrive Service Interruption - 4 October 2022<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:1.0pt;color:white'>Identified - 3 components affected - This issue is resurfacing, causing some users... <o:p></o:p></span></p></div><div><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=600 style='width:6.25in;border-collapse:collapse'><tr><td style='padding:0in 0in 0in 0in;word-break:break-word'><div><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td valign=top style='padding:22.5pt 0in 22.5pt 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td width=600 valign=top style='width:6.25in;padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td valign=top style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;word-break:break-word'><tr><td style='padding:0in 0in 0in 0in'><h1 align=center style='margin:0in;margin-bottom:.0001pt;text-align:center'><span style='font-size:30.0pt;font-family:"Segoe UI",sans-serif;color:#555555;font-weight:normal'>OverDrive<o:p></o:p></span></h1></td></tr></table></td></tr></table></td></tr></table></div></td></tr></table></div></div></td></tr></table></div><p class=MsoNormal style='line-height:18.0pt;background:#FAFAFA'><span style='font-size:12.0pt'><o:p> </o:p></span></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=600 style='width:6.25in;border-collapse:collapse;border-radius:4px'><tr><td style='padding:0in 0in 0in 0in;word-break:break-word'><div style='border:solid #CBCBCB 1.0pt;padding:0in 0in 0in 0in;border-radius:4px'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white;border-collapse:collapse'><tr><td valign=top style='border:solid #CBCBCB 1.0pt;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=600 style='width:6.25in;border-collapse:collapse'><tr><td style='padding:0in 0in 0in 0in'><div><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td valign=top style='padding:0in 30.0pt 0in 30.0pt'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=520 style='width:390.0pt;border-collapse:collapse'><tr><td style='padding:0in 0in 0in 0in'><div><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td valign=top style='padding:37.5pt 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td width=520 valign=top style='width:390.0pt;padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td valign=top style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width=32 style='width:24.0pt;border-collapse:collapse;border:none'><tr><td style='border:none;border-top:solid #EEB53B 2.25pt;padding:0in 0in 0in 0in'></td></tr></table><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black;display:none'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr style='height:15.0pt'><td style='padding:0in 0in 0in 0in;height:15.0pt'></td></tr></table><h2 style='margin:0in;margin-bottom:.0001pt;line-height:24.0pt;mso-line-height-rule:exactly'><span style='font-family:"Segoe UI",sans-serif;color:#555555;font-weight:normal'>OverDrive Service Interruption<o:p></o:p></span></h2><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr style='height:26.25pt'><td style='padding:0in 0in 0in 0in;height:26.25pt'></td></tr></table><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:#555555'>Incident status: Identified</span><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black'> <o:p></o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr style='height:9.0pt'><td style='padding:0in 0in 0in 0in;height:9.0pt'></td></tr></table><p class=MsoNormal><span class=email-body><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#555555'>This issue is resurfacing, causing some users to experience errors or delays when attempting to borrow or place a hold. We are working to resolve the issue as quickly as possible.</span></span><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black'> <o:p></o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr style='height:26.25pt'><td style='padding:0in 0in 0in 0in;height:26.25pt'></td></tr></table><h3 style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#A7A9AC;font-weight:normal'>Time posted<o:p></o:p></span></h3><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr style='height:9.0pt'><td style='padding:0in 0in 0in 0in;height:9.0pt'></td></tr></table><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#555555'>Oct 5, 09:17 EDT</span><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black'> <o:p></o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr style='height:26.25pt'><td style='padding:0in 0in 0in 0in;height:26.25pt'></td></tr></table><h3 style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#A7A9AC;font-weight:normal'>Components affected<o:p></o:p></span></h3><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr style='height:11.25pt'><td style='padding:0in 0in 0in 0in;height:11.25pt'></td></tr></table><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black;display:none'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;display:inline-block;max-width:100%;text-overflow: ellipsis;overflow:hidden'><tr><td style='padding:0in 3.75pt 11.25pt 0in'><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#555555'><img border=0 width=15 height=15 style='width:.1562in;height:.1562in' id="_x0000_i1025" src="https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/partial_outage-808fb66287d1de6e3e6c39984453e7ed9d8ef7f885eb57d4e176122c31ea1a9a.png" alt="Partial Outage"><o:p></o:p></span></p></td><td style='padding:0in 0in 11.25pt 0in'><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#555555'>Libby<o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black;display:none'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;display:inline-block;max-width:100%;text-overflow: ellipsis;overflow:hidden'><tr><td style='padding:0in 3.75pt 11.25pt 0in'><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#555555'><img border=0 width=15 height=15 style='width:.1562in;height:.1562in' id="_x0000_i1026" src="https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/partial_outage-808fb66287d1de6e3e6c39984453e7ed9d8ef7f885eb57d4e176122c31ea1a9a.png" alt="Partial Outage"><o:p></o:p></span></p></td><td style='padding:0in 0in 11.25pt 0in'><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#555555'>Sora<o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black;display:none'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;display:inline-block;max-width:100%;text-overflow: ellipsis;overflow:hidden'><tr><td style='padding:0in 3.75pt 11.25pt 0in'><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#555555'><img border=0 width=15 height=15 style='width:.1562in;height:.1562in' id="_x0000_i1027" src="https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/partial_outage-808fb66287d1de6e3e6c39984453e7ed9d8ef7f885eb57d4e176122c31ea1a9a.png" alt="Partial Outage"><o:p></o:p></span></p></td><td style='padding:0in 0in 11.25pt 0in'><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#555555'>OverDrive Library Sites<o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black;display:none'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr style='height:30.0pt'><td style='padding:0in 0in 0in 0in;height:30.0pt'></td></tr></table></td></tr></table></td></tr></table></td></tr></table></div></td></tr></table></div></div></td></tr></table></div></td></tr></table></div></td></tr></table></div></div></td></tr></table></div></td></tr><tr><td style='padding:0in 0in 0in 0in;word-break:break-word'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=600 style='width:6.25in;border-collapse:collapse'><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td valign=top style='border:none;border-top:solid #CBCBCB 1.0pt;padding:0in 30.0pt 0in 30.0pt'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td width=520 valign=top style='width:390.0pt;padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td valign=top style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;word-break:break-word'><tr><td style='padding:18.75pt 0in 18.75pt 0in'><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black'><a href="https://stspg.io/x7qn4ph16yfd"><span style='font-size:10.5pt;color:#74CEE2'>View 4 previous incident updates</span></a> <o:p></o:p></span></p></td></tr></table></td></tr></table></td></tr></table></div></td></tr></table></div></td></tr></table></div></td></tr></table></div></td></tr></table></div></div></td></tr></table></div><p class=MsoNormal style='line-height:18.0pt;background:#FAFAFA'><span style='font-size:12.0pt'><o:p> </o:p></span></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=600 style='width:6.25in;border-collapse:collapse'><tr><td style='padding:0in 0in 0in 0in;word-break:break-word'><div><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td valign=top style='padding:15.0pt 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td width=510 valign=top style='width:382.5pt;padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td valign=top style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;word-break:break-word'><tr><td style='padding:0in 15.0pt 0in 15.0pt'><div><p align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#A7A9AC'>You received this email because you are subscribed to OverDrive's service status notifications.<o:p></o:p></span></p></div><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr style='height:18.75pt'><td style='padding:0in 0in 0in 0in;height:18.75pt'></td></tr></table></div><p class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black'><a href="https://status.overdrive.com/subscriptions/hb016xrcgwml/edit"><span style='font-size:9.0pt;color:#A7A9AC'>Manage your subscription</span></a> <o:p></o:p></span></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr style='height:18.75pt'><td style='padding:0in 0in 0in 0in;height:18.75pt'></td></tr></table></div><p class=MsoNormal align=center style='text-align:center'><span class=footerpoweredby><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#A7A9AC'><a href="https://www.atlassian.com/software/statuspage?utm_source=email&utm_medium=powered-by&utm_campaign=status.overdrive.com&utm_content=SP-notifications"><span style='color:#A7A9AC'>Powered by Atlassian Statuspage</span></a> </span></span><span 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