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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#002060'>Hello RefUSA/Data Axle subscribers!<o:p></o:p></span></p><p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#002060'>Bill Carlson, our customer success manager, will be in New York the week of April 25<sup>th</sup> and is available to do some in-person trainings. I’ve attached the email that he sent me below. If you’d like to schedule Bill or speak with him about other training opportunities, please reach out to him at:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:18.0pt;font-family:"Roboto Light"'>Bill Carlson<br></span><span style='font-size:10.0pt;font-family:Roboto'>Customer Success Manager<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:Roboto'>Reference Solutions<br>O: 402.836.1243<br>E:</span><u><span style='color:#0563C1'> </span></u><u><span style='font-size:10.0pt;font-family:Roboto;color:#0563C1'><a href="mailto:Bill.Carlson@data-axle.com">Bill.Carlson@data-axle.com</a></span></u><span style='font-size:10.0pt;font-family:Roboto'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#002060'>--Ellen<o:p></o:p></span></p><p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Bill Carlson <Bill.Carlson@data-axle.com> <br><b>Sent:</b> Wednesday, March 2, 2022 10:39 AM<br><b>To:</b> ellen@suffolknet.org; Bill Loges <Bill.Loges@data-axle.com><br><b>Cc:</b> Mike Dugan <Mike.Dugan@data-axle.com><br><b>Subject:</b> RE: Suffolk Training<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi Ellen,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I will be out in New York the week of April 25<sup>th</sup> and have two meetings scheduled so far on the following dates/times. If morning or afternoon time doesn’t work I’m happy to offer evening presentations.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Middle County Tuesday April 26<sup>th</sup> from 8:30 to 10:30<o:p></o:p></p><p class=MsoNormal>Longwood Public Library April 28<sup>th</sup> “Lunch & Learn” 1 to 2<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>If libraries are interested in a early morning presentation I will have “Coffee & Bagels” or if preferred we could offer a “Lunch & Learn” for patrons and/or staff.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Additionally, I included a training menu with various presentation ideas. Feel free to include me on the email to the libraries and I’d be happy to answer any questions.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span style='font-size:18.0pt;font-family:"Roboto Light"'>Bill Carlson<br></span><span style='font-size:10.0pt;font-family:Roboto'>Customer Success Manager<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:Roboto'>Reference Solutions<br>O: 402.836.1243<br>E:</span><u><span style='color:#0563C1'> </span></u><u><span style='font-size:10.0pt;font-family:Roboto;color:#0563C1'><a href="mailto:Bill.Carlson@"><span style='color:blue'>Bill.Carlson@</span></a></span></u><span style='font-size:10.0pt;font-family:Roboto'>data-axle.com<br><br></span><img border=0 width=200 height=35 style='width:2.0833in;height:.3645in' id="Picture_x0020_5" src="cid:image001.png@01D82E17.EF711240" alt="A picture containing drawing
Description automatically generated"><o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> <a href="mailto:ellen@suffolknet.org">ellen@suffolknet.org</a> <<a href="mailto:ellen@suffolknet.org">ellen@suffolknet.org</a>> <br><b>Sent:</b> Wednesday, March 2, 2022 8:53 AM<br><b>To:</b> Bill Loges <a href="mailto:Bill.Loges@data-axle.com">Bill.Loges@data-axle.com</a>,<br><b>Cc:</b> Bill Carlson <<a href="mailto:Bill.Carlson@data-axle.com">Bill.Carlson@data-axle.com</a>><br><b>Subject:</b> RE: Suffolk Training<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p style='line-height:12.0pt;background:#FFEB9C'><strong><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#9C6500'>CAUTION:</span></strong><span style='font-size:10.0pt;color:black'> This email is from outside of the organization. Do not click links or open attachments unless you know the content is safe.</span><o:p></o:p></p><div><p class=MsoNormal><span style='color:#002060'>Hello Bill (and Bill Carlson!),<o:p></o:p></span></p><p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#002060'>I have to apologize for not getting back to Bill C sooner – it’s been on my list. It sounds very help-desk-y, but I’ve been experiencing extremely heavy volume over here in support requests, Overdrive purchasing, etc. To answer your questions…<o:p></o:p></span></p><p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#002060'>I’m attending PLA, but online – if you want to set up some kind of meeting to catch up anyway, it’s cool with me – I would definitely have stopped by to see you on the conference floor! We should probably start talking about our renewal, because if I can push it out sooner to everyone, I’d love to. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#002060'>If Bill C. wants to let me know when he’s going to be here, I’ll send a message out to the member libraries to let them know there’s training available and to contact him for more info. Middle Country has that great business center, so I’m glad he’ll be there!<o:p></o:p></span></p><p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#002060'>Again, my apologies to you both! <o:p></o:p></span></p><p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#002060'>--Ellen <o:p></o:p></span></p><p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Bill Loges <<a href="mailto:Bill.Loges@data-axle.com">Bill.Loges@data-axle.com</a>> <br><b>Sent:</b> Wednesday, March 2, 2022 8:57 AM<br><b>To:</b> Ellen Nasto <<a href="mailto:ellen@suffolknet.org">ellen@suffolknet.org</a>><br><b>Subject:</b> Suffolk Training<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi Ellen,<o:p></o:p></p><p class=MsoNormal>How are things in Long Island, will you be attending PLA? Are you able to assist in training for Suffolk? My colleague has a week scheduled in April, he’s booked with some Nassau Libraries and Middle Country, Middle Country is hosting a business program. <o:p></o:p></p><p class=MsoNormal>Are you aware of any Suffolk Libraries with interest in onsite training or a job/business workshop? Do you have new staff or hires? Would the system be interested in hosting anything?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Best Regards,<o:p></o:p></p><p class=MsoNormal>Bill Loges<o:p></o:p></p><p class=MsoNormal>Data-Axle <o:p></o:p></p><p class=MsoNormal><i><span style='font-size:10.0pt'>NYSOGS 20020-23044-PC67664<o:p></o:p></span></i></p><p class=MsoNormal>402.250.9823<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>