<div>Dear Colleagues,<br></div><div><br></div><div>Overdrive has identified an issue with the Libby app (please see below).  For status updates, visit: <a href="https://status.overdrive.com/">https://status.overdrive.com</a><br></div><div><br></div><div>--Ellen<br></div><div><br></div><div data-atmail-signature="" class="gmail_signature" data-smartmail="gmail_signature" style=""><div><b>Ellen Nasto</b><br></div><div>Technology & Electronic Resources Supervisor<br></div><div>Suffolk Cooperative Library System<br></div><div>email: ellen@suffolknet.org<br></div><div><br></div></div><div><br></div><div><br></div><blockquote><p><div>On Thu May 21 2020 11:28:40 GMT-0400 (Eastern Daylight Time) <noreply@statuspage.io> wrote:<br></div><div>---------- Original Message ----------<br></div></p><div style="display:none;font-size:1px;color:#ffffff;line-height:1px;max-height:0px;max-width:0px;opacity:0;overflow:hidden;">Identified - 1 component affected - Some Libby users are getting error messages... ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ <br></div><div style="background-color:#fafafa;"><div class="header-spacing" style="Margin:0px auto;max-width:600px;"><table role="presentation" style="width:100%;" cellspacing="0" cellpadding="0" border="0" align="center"><tbody><tr><td style="direction:ltr;font-size:0px;padding:0;padding-bottom:30px;padding-left:0px;padding-right:0px;padding-top:30px;text-align:center;vertical-align:top;"><div class="mj-column-per-100 outlook-group-fix" style="font-size:13px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:100%;"><table role="presentation" width="100%" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="vertical-align:top;padding:0;"><table role="presentation" width="100%" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="font-size:0px;padding:0;word-break:break-word;" align="center"><div style="font-size:13px;line-height:1;text-align:center;color:#000000;"><h1 class="text_logo" style="margin: 0; font-weight: normal; padding-left: 20px; padding-right: 20px; font-size: 40px; color: #555555;">OverDrive<br></h1></div></td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></div><div class="content-outer" style="background:#ffffff;background-color:#ffffff;Margin:0px auto;border-radius:4px;max-width:600px;"><table role="presentation" style="background:#ffffff;background-color:#ffffff;width:100%;border-radius:4px;" cellspacing="0" cellpadding="0" border="0" align="center"><tbody><tr><td style="border:solid 1px #CBCBCB;direction:ltr;font-size:0px;padding:0px;text-align:center;vertical-align:top;"><div class="content-section" style="Margin:0px auto;max-width:600px;"><table role="presentation" style="width:100%;" cellspacing="0" cellpadding="0" border="0" align="center"><tbody><tr><td style="direction:ltr;font-size:0px;padding:0;padding-left:40px;padding-right:40px;text-align:center;vertical-align:top;"><div style="Margin:0px auto;max-width:520px;"><table role="presentation" style="width:100%;" cellspacing="0" cellpadding="0" border="0" align="center"><tbody><tr><td style="direction:ltr;font-size:0px;padding:0;padding-top:50px;text-align:center;vertical-align:top;"><div class="mj-column-per-100 outlook-group-fix" style="font-size:13px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:100%;"><table role="presentation" width="100%" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="vertical-align:top;padding:0;"><table role="presentation" width="100%" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="font-size:0px;padding:0;word-break:break-word;" align="left"><div style="font-size:13px;line-height:1;text-align:left;color:#000000;"><table padding="0" style="Margin:0;border-top:3px solid #fae712;" width="32" height="0" cellspacing="0" cellpadding="0"><tbody><tr><td><br></td></tr></tbody></table><table role="presentation" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="height:20px;" height="20"><br></td></tr></tbody></table><h2 style="margin: 0; font-weight: normal; font-size: 24px; line-height: 32px; color: #555555;">Libby app experiencing issues<br></h2><table role="presentation" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="height:35px;" height="35"><br></td></tr></tbody></table><div><span class="colour" style="color:rgb(85, 85, 85)"><span class="size" style="font-size:18px">New incident: Identified</span></span> <br></div><table role="presentation" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="height:12px;" height="12"><br></td></tr></tbody></table><div><span class="colour" style="color:rgb(85, 85, 85)"><span class="size" style="font-size:14px">Some Libby users are getting error messages when they try to use the app, many Libby users will see a blank screen with “RETRY” on it or a 504 error.</span></span> <br></div><table role="presentation" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="height:35px;" height="35"><br></td></tr></tbody></table><h3 style="margin: 0; font-weight: normal; font-size: 14px; line-height: 1.5; color: #A7A9AC;">Time posted<br></h3><table role="presentation" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="height:12px;" height="12"><br></td></tr></tbody></table><div><span class="colour" style="color:rgb(85, 85, 85)"><span class="size" style="font-size:14px">May 21, 11:28 EDT</span></span> <br></div><table role="presentation" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="height:35px;" height="35"><br></td></tr></tbody></table><h3 style="margin: 0; font-weight: normal; font-size: 14px; line-height: 1.5; color: #A7A9AC;">Components affected<br></h3><table role="presentation" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="height:15px;" height="15"><br></td></tr></tbody></table><table class="affected-component" style="font-family: inherit;margin: 0 20px 0 0; padding: 0 0 15px 0; display: inline-block; color: #555555; font-size: 14px; max-width: 100%;  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;" cellspacing="0" cellpadding="0"><tbody><tr><td style="padding-right: 5px;"><img alt="Degraded Performance" style="vertical-align: middle;" src="https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/degraded_performance-921edab8b5d9f81dc182f3e77fde9e3c81dc0ef0cf3badebef97a2cd94591dd8.png" width="15" height="15"><br></td><td style="vertical-align: middle;">Browsing and searching<br></td></tr></tbody></table><table role="presentation" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="height:40px;" height="40"><br></td></tr></tbody></table></div></td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div class="incident-link" style="Margin:0px auto;max-width:600px;"><table role="presentation" style="width:100%;" cellspacing="0" cellpadding="0" border="0" align="center"><tbody><tr><td style="border-top:1px solid #CBCBCB;direction:ltr;font-size:0px;padding:0;padding-left:40px;padding-right:40px;text-align:center;vertical-align:top;"><div class="mj-column-per-100 outlook-group-fix" style="font-size:13px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:100%;"><table role="presentation" width="100%" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="vertical-align:top;padding:0;"><table role="presentation" width="100%" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="font-size:0px;padding:0;padding-top:25px;padding-bottom:25px;word-break:break-word;" align="left"><div style="font-size:13px;line-height:1;text-align:left;color:#000000;"><a class="link" style="font-size: 14px; color: #74CEE2" href="http://stspg.io/34wnj2jvg26h">View full incident details</a><br></div></td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></div></td></tr></tbody></table></div><div style="Margin:0px auto;max-width:600px;"><table role="presentation" style="width:100%;" cellspacing="0" cellpadding="0" border="0" align="center"><tbody><tr><td style="direction:ltr;font-size:0px;padding:0;padding-top:20px;text-align:center;vertical-align:top;"><div class="mj-column-per-85 outlook-group-fix" style="font-size:13px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:100%;"><table role="presentation" width="100%" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="vertical-align:top;padding:0;"><table role="presentation" width="100%" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="font-size:0px;padding:0;padding-right:20px;padding-left:20px;word-break:break-word;" align="center"><div style="font-size:13px;line-height:1;text-align:center;color:#000000;"><div class="footer-text" style="line-height:1.5;font-size: 12px;color:#A7A9AC;"><p>You received this email because you are subscribed to OverDrive's service status notifications.<br></p></div><table role="presentation" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="height:25px;" height="25"><br></td></tr></tbody></table><div><a style="font-size: 12px; color: #A7A9AC" href="https://status.overdrive.com/?unsubscribe=hb016xrcgwml">Unsubscribe</a> <br></div><table role="presentation" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="height:25px;" height="25"><br></td></tr></tbody></table><div><a href="https://www.statuspage.io/powered-by?utm_source=inapp&utm_medium=powered-by&utm_campaign=status.overdrive.com&utm_content=email-notifications" class="footer_powered_by" style="color: #A7A9AC;font-size: 12px;">Powered by <b>Statuspage</b> </a> <br></div><table role="presentation" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td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